At Express Medical Services, we are committed to providing top-notch healthcare services to patients in Texas. For more details about our services, please read the FAQs below.
If I am a new patient, how long will it take to get an appointment?
We strive to schedule our new patient appointments within 1 week, though this is subject to your availability and may be up to 2 weeks.
What if I need to speak with someone outside of business hours for an urgent issue?
For a life-threatening issue call 911 immediately. Otherwise, you can reach us on the on-call phone at 281-612-9990.
What is considered an emergency?
An emergency is any life-threatening health concern that requires immediate medical attention by a trained professional. Included but limited to: sudden loss of consciousness, signs of a heart attack, severe shortness of breath, sudden onset of slurred speech or muscle weakness, a cut or wound that does not stop bleeding, poisoning, head trauma.
What is considered an urgent issue?
Examples of an urgent issue that does require medical attention but is not life-threatening, including but not limited to: painful or frequent urination, vomiting, ear pain, minor allergic reactions, minor fever, cough or sore throat.
Can a new patient be seen as a telemedicine appointment?
We do prefer to see you in person for your first appointment but current guidelines do allow for a patient to establish with our practice thru a telemedicine visit.
What do I need to have to be seen as telemedicine?
Connecting for a telemedicine appointment is simple. There is no special computer equipment or app that needs to be downloaded. The only requirements are internet access and audio/visual capability. You also may be asked to provide a recent blood pressure reading.
How do I schedule an appointment?
You can schedule an appointment by calling our office staff at 281-612-9990 or online here.
What do I need to bring to my first appointment?
It is mandatory by law that a new patient present with a photo ID. We cannot establish care unless we can verify your identity with this photo ID. You also need to bring your insurance card. Please note, if you fail to bring a photo ID and/or you fail to bring insurance information and your insurance cannot be verified, your appointment is subject to cancellation and rescheduling.
Where can I get a copy of the new patient paperwork?
We offer a variety of ways to obtain your new patient paperwork. You can come to the office to fill out the packet. You can call our office staff at 281-612-9990 to request a copy be mailed, faxed, or emailed to you. Additionally, you can download a copy on our forms page by clicking here.
Please feel welcome to contact our office if you have any additional questions.